Apollo losing connection

Lori Burch shared this problem 3 years ago
Known

I have several teachers who are reporting a loss of connection between their iPad and their computer when using Apollo. It just drops and then they have to stop the lesson and reconnect.

Comments (4)

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  • By stop the lesson, do you mean that they have to hit refresh on their ipad? Or is it something else?
  • How do they know they get disconnected? Do they get the orange message at the top?
  • Is it the same couple teachers who are reporting this issue? Or is it happening to everyone?

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No, they have to restart everything and re-log in. It is happening to multiple teachers at various times. I have not asked about the orange message and will ask today.

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Melanie White said that she knows what the orange message looks like because she has seen it, but not each time that it did this.

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Thanks for following up.

Do you know if they using the Apollo App or Safari on the iPad?